This is a response to my complaint about the quality of their floss (see previous blog post for the full complaint):
Hello Sara thanks for your email.
I am sorry to learn that you’ve been disappointed with our product and appreciate you taking the time to let us know.
Please be assured that I’ve passed your comments to our quality assurance department.
I am sending you a voucher in the post which I hope you will accept with our compliments. This will be valid for 3 months. Please allow 7-10 days for this to arrive. Thank you for your interest in our product.